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Money Back Guarantee

We know you'll love your Glowstick Co products but if for any reason you are unhappy with your product, you can return it to us within 30 days for a full refund. 

Please follow the below instructions:

1. Make sure to take a clear 'before' photo of your face straight before using the mask.

2. You have used our product exactly as instructed.

3. Products must be purchased directly from www.glowstickco.com.

4. Contact us via orders@glowstickco.com and tell us about your issue with the product and send us some photos of your concerns and before and after of your skin. Also include your full order details and any other information that may be relevant. 

5. Items will need to be returned to us and then the refund amount will be sent to the same amount as paid.

6. We will product a return address once you email us.

7. The product/s must be shipped back to us within 7 days of us providing the return address. You will be responsible for all return shipping charges required. It's recommended that you obtain tracking for your package as we will not be responsible for packages that do not arrive at the address provided. 

8. Make sure to include in the package who the return is from and your contact details.

9. Once the return is received we will contact you and process the refund.

If you have any questions at all just send us an email or chat with us and we will be happy to assist you. Every customer has 30 days from the received date of the product to organise a Money Back Guarantee application.

Also if you do have any amazing 'Before & After' photos you'd like to share with us, please just send us an email and we'd love to share them on social media and our website! 

 

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